At Cognitions, we value feedback and recognise that concerns or complaints provide an opportunity to improve our services, relationships and client experience. We aim to address complaints fairly, constructively and as quickly as possible.
If you are dissatisfied with any aspect of our service, we encourage you to raise your concerns with us as early as possible so that we can work collaboratively towards a resolution.
contact.cognitions@gmail.com | |
Telephone | 0800 020 9255 |
Location | United Kingdom |
1. Acknowledgement
We will acknowledge receipt of your complaint within 5 working days.
2. Review and Investigation
We will review the details of the complaint and gather relevant information where appropriate.
3. Response
We aim to provide a full response within 15 working days of acknowledgement.
4. Resolution
Where appropriate, resolutions may include clarification, review meetings or agreed improvement actions.
Cognitions is committed to maintaining ethical, respectful and psychologically safe working relationships across all client engagements.
